At Gold Mine we care as much about your shopping experience as we do about your wellbeing. Please contact us at any time you have a question about your order, our products or our service. We are here to help.
Table of Contents
Email is the BEST way to contact us.
Email Us: firstname.lastname@example.org
We pledge a 24-hour (or less) response time on your email inquiries.
13200 Danielson Street Suite A-1
Poway, CA 92064
Toll Free: 800-475-3663 Fax: 858-695-0811
About Us & Our Products
Click on the ABOUT US tab.
Changing Your Online Order
We process your order immediately in order to ship your items to you as quickly as possible. Once you've placed your order on our web site, you will not be able to make any of the following changes: add items, remove items, change address, or cancel the order. Please EMAIL us if you have a question about an order you’ve just placed online.
The Gold Mine Shopping Cart was designed to protect your privacy, accuracy of your order and security. Our site uses state--of-the-art internet security, which means your confidential information is protected.
Website purchases from Gold Mine Natural Food Company must be paid by credit card. We accept Visa, MasterCard, Discover and American Express.
Entering your credit card information at Gold Mine Natural Food Company online is secure to industry standards. When you go to the payment page of our website, your payment information is encrypted in a “secure socket layer,” which is shown as the “s” in the “https:” part of the website address.
If you prefer to pay by check or money order, please email, fax, mail, or call in your order. Payment must be drafted on a U.S. Bank and paid in U.S. Dollars.
Your Credit Card Statement
Purchases will appear as "Gold Mine Natural Food Co.” on your credit card statement.
Sales tax will be charged as applicable, when required by law. We are required to charge City, County and State sales tax on non-food items sold and shipped to addresses in the State of California. Orders sold and shipped outside California are not currently charged sales tax.
Returns & Exchanges
We want you to be delighted with every order you receive from Gold Mine Natural Food Company. If you are not totally pleased with your purchase, you may return any product (including cookware that has not been used) within 30 days for a prompt refund, credit or exchange. Before you return a product, please call us for a Return Merchandise Authorization (RMA) number. Gold Mine Natural Food Company does not reimburse the cost of return shipping, except when a product is defective or was shipped due to our error.
Please email email@example.com or call us at 800-475-3663 so we can help you with returns or exchanges.
Note: organic grains and other organic dried foods are subject to insect contamination, especially in warm weather. Please inspect these products promptly and store them properly.
Shipping Rates & Policies
Shipping Methods, Options, and Fees
We ship all orders to the continental United States via FedEx or U.S. Postal Service. In addition to shipping time, please allow 1-2 business days for us to process your order and 1-5 business days for delivery time when shipping FedEx Home Delivery.
Shipping and Processing Fees
Our shipping and processing fees are intended to cover the costs incurred to process, handle and pack your order, and deliver it to you. We encourage you to review the details about our shipping methods, options and fees.
Shipping Options within the Continental U.S.:
Standard FedEx Home Delivery (Ground):
(1 to 5 days based on distance to destination) FedEx delivers to residential addresses Tuesday through Saturday.
|If your order totals:||Shipping & Handling Charges:|
|Up to $30||$9.95|
|$30.01 - $40.00||$12.95|
|$40.01 - $50.00||$14.95|
|$50.01 - $70.00||$16.95|
|$70.01 - $90.00||$18.95|
|$95.00 - +||FREE SHIPPING*|
Free shipping offer good for FedEx Ground to the continental U.S. only.
Multiple Shipping Addresses
Items being shipped to separate mailing addresses cannot be combined on the same order. They must be placed on a separate order for each destination.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the same day the order was placed or the following business day. If you make an error in your shipping address, please contact us at firstname.lastname@example.org immediately, so the address can be corrected for you.
If your order has already been shipped, Gold Mine Natural Food Company reserves the right to charge the payment method originally used for costs we incur related to correcting your address and re-routing your package. If an order is refused or returned to us due to an inaccurate or incorrect address, or because it was declined or undeliverable, we reserve the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable package(s) or merchandise to us.
Privacy and Security
Collecting Information about You
When you request a catalog or place an order to purchase a product, we will ask you to provide certain information about yourself, such as your name, billing/shipping address, telephone number, email address, credit card information, etc. We may also maintain a record of your product purchases.
The information you provide to us is used only to process and fulfill your orders and to communicate with you about the status of your orders.
We do not sell, trade, or rent your personal information to others. Whether or not to provide your personal information is completely your own choice. But if you choose not to provide the information we request, you may not be able to purchase products on our Website. We may also need to contact you via phone, email, fax or postal mail regarding questions about your order, even if you have requested not to receive communications from us. If you are the recipient of a gift order from Gold Mine Natural Food Company, or if someone has asked us to send you a catalog, we may have your personal information supplied by the donor or requester.
You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
Using Information about You
We use the personal information you provide for internal purposes, such as confirming and tracking your orders, analyzing trends, mailing catalogs and offers to you, and email communications. To serve you better, we may combine information you give us online, over the phone, or through catalog orders.
Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, to Gold Mine Natural Food Company, or to others. We may also disclose your personal information when we believe the law requires it.
Updating, Correcting, or Deleting Information about You
If you prefer not to receive information from us, please let us know by calling us at (800) 475-3663, by sending an email to email@example.com, faxing to (858) 695-0811, or writing to us at 13200 Danielson Street Suite A-1 Poway, CA 92064. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. If you would like to update or correct your personal information, please contact us in the same way. Please allow a reasonable amount of time for us to remove or update your personal information.
We take precautions – including the use of sophisticated encryption and authentication tools – to provide the security of your personal information that you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Website, and you do so at your own risk.
We encourage you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet café.
Please note, however, that any comments, feedback, notes, messages, ideas, suggestions, or other communications (collectively “Comments”) sent to us shall be and remain the exclusive property of Gold Mine Natural Food Company. Your submission of any such Comments shall constitute an assignment to Gold Mine Natural Food Company of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Gold Mine Natural Food Company will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as recipes, product ideas, etc.
Terms and Conditions
Welcome to goldminenaturalfoods.com™ (“Website”). This Website is owned by Gold Mine Natural Food Company™.
Please take a moment to review these Terms and Conditions. When you visit this Website, both your access to the Website and your purchase of products from us constitute your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change
Gold Mine Natural Food Company reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this Website following any such change constitutes your agreement to follow and be bound by the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.
Most products offered on our Website are also available in our catalog. In some cases, certain products may be offered only on our Website, or only in our catalog. The prices on our Website or in our catalog are quoted in U.S. Dollars and are valid and effective only in the U.S. Prices are subject to change without notice.
Occasionally, there may be information on our Website, in our catalog, or in email correspondence that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Gold Mine Natural Food Company reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
If you have difficulty using this Website, please call or email us to request assistance.
Copyright 2009 Gold Mine Natural Food Company™ All Rights Reserved.
All the Content on this Website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by Gold Mine Natural Food Company. Your use of the trademarks, service marks, trade dress and copyrighted material displayed on this Website is strictly prohibited. You may download, print and store selected portions of the Content, provided you a) use these copies of the Content only for your own personal, non-commercial use; b) do not copy or post the Content on any network computer or broadcast the Content in any media; and c) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Gold Mine Natural Food Company reserves complete title and full intellectual property rights in any Content you download from this Website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer, or create derivative works from the Content.
Terms of Purchase
The terms and conditions set forth in these terms of purchase ("Agreement") constitute the entire agreement between Gold Mine Natural Food Company and the Customer (“you”) concerning product purchased through the Website. Capitalized terms used herein shall have the meaning as defined herein.
Shipping, Title and Risk of Loss
Gold Mine Natural Food Company will ship products using the shipping method selected by you on the Website. Gold Mine Natural Food Company shall use reasonable efforts to cause products to be delivered to you by requested delivery dates, but shall in no event be liable for any losses or damages caused by delay or non-delivery of products. You shall be responsible for all shipping charges.
Disclaimers of Warranties
You are solely responsible for determining the suitability of the products for the uses and applications you contemplate. You assume all risks and liabilities arising out of possession, use, or resale of the products, whether used singly or in combination with other material, including, but not limited to, any risk or liability based on alleged negligence on the part of Gold Mine Natural Food Company.
This Website and all Content available on this Website are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that Gold Mine Natural Food Company shall not be liable for any damages of any kind related to your use of this Website.
You represent that you have the requisite power and authority to enter into this Agreement and to perform the obligations under this Agreement. You represent that you have provided accurate information to Gold Mine Natural Food Company in purchasing products through the Website and that your offer to purchase products complies with all applicable laws. You acknowledge and agree that you are solely responsible for compliance with all applicable laws and regulations concerning your purchase, possession, use, or resale of the products. You further represent that you are familiar with the characteristics of the products, and will comply with all laws, regulations, and standards applicable to the possession, handling, processing or use of the products, including, but not limited to, the Occupational Safety & Health Act of 1970.
You agree to defend, indemnify, and hold Gold Mine Natural Food Company and its affiliates, and its and their respective directors, employees, agents, successors, and assigns harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Website.
Limitation of Claims
Without limiting the scope of any other terms and conditions herein, any and all claims related to products sold to you through the Website shall be made within thirty (30) days after receipt of the product to which the claim relates, or if for non-delivery, after the scheduled delivery date thereof. Your failure to give Gold Mine Natural Food Company written notice of any claim within the applicable time period shall constitute an absolute and unconditional waiver of such claim. In no event shall you commence any action against Gold Mine Natural Food Company related to products sold to you through the Website later than one year after receipt of the product giving rise to such action.
Limitation of Liability
Without limiting the scope of any other terms and conditions herein, including Gold Mine Natural Food Company’s disclaimer of warranties, no claim of any kind, whether as to products delivered or for non-delivery of products, or otherwise, and whether based on contract, breach of warranty, negligence, strict liability, indemnity, contribution, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. In no event shall Gold Mine Natural Food Company be liable for loss of business, loss of profits or good will, or any other indirect, incidental or consequential damages, whether your claim is based on contract, breach of warranty, negligence, strict liability, indemnity, contribution, or otherwise, and notwithstanding any claim that such losses were reasonably foreseeable to Gold Mine Natural Food Company or any failure of essential purpose of any remedy.
Without limiting the scope of any other terms and conditions herein, Gold Mine Natural Food Company shall not be responsible or liable for any delay or failure to deliver any or all of the products for causes beyond its reasonable control, including, but not limited to, any cause or circumstance which makes impracticable the production, transportation or delivery of the products. Gold Mine Natural Food Company may cancel an order to the extent the quantity not delivered is due to any such cause or circumstance. In no event shall Gold Mine Natural Food Company be obligated to purchase products to replace any quantity not delivered due to any such cause or circumstance. In the event of any cause or circumstance excusing Gold Mine Natural Food Company, Gold Mine Natural Food Company shall have the right to allocate any remaining product supply among its customers, including those not under contract, in a fair and reasonable manner, and you hereby release Gold Mine Natural Food Company from responsibility or liability for any resulting incomplete fulfillment of your order.
All notices related to this Agreement shall be in writing. The parties expressly agree that electronic communications shall be considered "writings" for all purposes under applicable law. If notice is not sent by electronic communications, notices shall be deemed given when delivered to or deposited in the United States mail, first class, postage prepaid, and, if to you, sent to the address identified by you when registering to purchase products through the Website and, if to Gold Mine Natural Food Company, sent to 13200 Danielson Street Suite A-1 Poway, CA 92064.
Links to Other Websites
This Website may contain links to other websites operated by third parties other than Gold Mine Natural Food Company Such links are provided for your convenience only. Gold Mine Natural Food Company does not control such websites and is not responsible for their content. The fact that this Website contains links to other sites does not mean that Gold Mine Natural Food Company approves of, endorses or recommends those sites, nor does it imply any association with their operators. Gold Mine Natural Food Company disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third party websites or content therein directly or indirectly accessed through links in this site.
Gold Mine Natural Food Company may at any time revise these Terms by updating this posting. You are bound by any such revision and should therefore periodically visit this page to review the current Terms to which you are bound.
You agree to use the Website only for lawful purposes. You agree not to take any action that might compromise the security of the Website, render the Website inaccessible to others, or otherwise cause damage to the Website or its content. You agree not to use the Website in any manner that might interfere with the rights of third parties.
Termination of Usage