At Gold Mine we care as much about your shopping experience as we do about your wellbeing. Please contact us at any time you have a question about your order, our products or our service. We are here to help.

Contact Us

Email is the BEST way to contact us.

Email Us: customerservice@goldminenaturalfoods.com

We pledge a 24-hour (or less) response time on your email inquiries.

Write Us

13200 Danielson Street Suite A-1
Poway, CA 92064
Tel: 858-537-9830
Toll Free: 800-475-3663 Fax: 858-695-0811

About Us & Our Products

Click on the ABOUT US tab.

Changing Your Online Order

We process your order immediately in order to ship your items to you as quickly as possible. Once you've placed your order on our web site, you will not be able to make any of the following changes: add items, remove items, change address, or cancel the order. Please EMAIL us if you have a question about an order you’ve just placed online.

Shopping Cart

The Gold Mine Shopping Cart was designed to protect your privacy, accuracy of your order and security. Our site uses state--of-the-art internet security, which means your confidential information is protected.

Payment Options

Website purchases from Gold Mine Natural Food Company must be paid by credit card. We accept Visa, MasterCard, Discover and American Express.

Entering your credit card information at Gold Mine Natural Food Company online is secure to industry standards. When you go to the payment page of our website, your payment information is encrypted in a “secure socket layer,” which is shown as the “s” in the “https:” part of the website address.

If you prefer to pay by check or money order, please email, fax, mail, or call in your order. Payment must be drafted on a U.S. Bank and paid in U.S. Dollars.

Your Credit Card Statement

Purchases will appear as "Gold Mine Natural Food Co.” on your credit card statement.

Sales Tax

Sales tax will be charged as applicable, when required by law. We are required to charge City, County and State sales tax on non-food items sold and shipped to addresses in the State of California. Orders sold and shipped outside California are not currently charged sales tax.

Returns & Exchanges

We want you to be delighted with every order you receive from Gold Mine Natural Food Company. If you are not totally pleased with your purchase, you may return any product (including cookware that has not been used) within 30 days for a prompt refund, credit or exchange. Before you return a product, please call us for a Return Merchandise Authorization (RMA) number. Gold Mine Natural Food Company does not reimburse the cost of return shipping, except when a product is defective or was shipped due to our error.

Please email customerservice@goldminenaturalfoods.com or call us at 800-475-3663 so we can help you with returns or exchanges.

Note: organic grains and other organic dried foods are subject to insect contamination, especially in warm weather. Please inspect these products promptly and store them properly.

Shipping Rates & Policies

Shipping Methods, Options, and Fees

We ship all orders to the continental United States via FedEx or U.S. Postal Service. In addition to shipping time, please allow 1-3 business days for us to process your order and 1-5 business days for delivery time via FedEx Home Delivery. 

Shipping and Processing Fees

Our shipping and processing fees are intended to cover the costs incurred to process, handle and pack your order, and deliver it to you. We encourage you to review the details about our shipping methods, options and fees.

Shipping Options within the Continental U.S.:

Standard Shipping

Standard FedEx Home Delivery (Ground):
(1 to 5 days based on distance to destination) FedEx delivers to residential addresses Tuesday through Saturday.

If your order totals: Shipping & Handling Charges:
Up to $30 $9.95
$30.01 - $40.00 $12.95
$40.01 - $50.00 $14.95
$50.01 - $70.00 $16.95
$70.01 - $90.00 $18.95
$95.00 - + FREE SHIPPING*

Free Shipping

Free shipping offer good for FedEx Ground to the continental U.S. only. 

Multiple Shipping Addresses

Items being shipped to separate mailing addresses cannot be combined on the same order. They must be placed on a separate order for each destination.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the same day the order was placed or the following business day. If you make an error in your shipping address, please contact us at customerservice@goldminenaturalfoods.com immediately, so the address can be corrected for you.

If your order has already been shipped, Gold Mine Natural Food Company reserves the right to charge the payment method originally used for costs we incur related to correcting your address and re-routing your package. If an order is refused or returned to us due to an inaccurate or incorrect address, or because it was declined or undeliverable, we reserve the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable package(s) or merchandise to us.

Privacy and Security

Privacy Policy

We are committed to respecting your privacy and recognize your need for the appropriate protection and management of personal information you share with us. (“Personal information” means any information by which you can be identified, such as your name, mailing address, email address, telephone number, etc.) The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of – and your ability to review and correct – the information. This policy applies only to customers in the U.S.

Collecting Information about You

When you request a catalog or place an order to purchase a product, we will ask you to provide certain information about yourself, such as your name, billing/shipping address, telephone number, email address, credit card information, etc. We may also maintain a record of your product purchases.

The information you provide to us is used only to process and fulfill your orders and to communicate with you about the status of your orders.

We do not sell, trade, or rent your personal information to others. Whether or not to provide your personal information is completely your own choice. But if you choose not to provide the information we request, you may not be able to purchase products on our Website. We may also need to contact you via phone, email, fax or postal mail regarding questions about your order, even if you have requested not to receive communications from us. If you are the recipient of a gift order from Gold Mine Natural Food Company, or if someone has asked us to send you a catalog, we may have your personal information supplied by the donor or requester.

You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Using Information about You

We use the personal information you provide for internal purposes, such as confirming and tracking your orders, analyzing trends, mailing catalogs and offers to you, and email communications. To serve you better, we may combine information you give us online, over the phone, or through catalog orders.

Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, to Gold Mine Natural Food Company, or to others. We may also disclose your personal information when we believe the law requires it.

Updating, Correcting, or Deleting Information about You

If you prefer not to receive information from us, please let us know by calling us at (800) 475-3663, by sending an email to customerservice@goldminenaturalfoods.com, faxing to (858) 695-0811, or writing to us at 13200 Danielson Street Suite A-1 Poway, CA 92064. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. If you would like to update or correct your personal information, please contact us in the same way. Please allow a reasonable amount of time for us to remove or update your personal information.

Cookies

Our Website uses “cookies.” A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We may use cookies to remind us of who you are, to process and track your order, remember your order history, and/or analyze your visiting patterns. You can usually set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Security

We take precautions – including the use of sophisticated encryption and authentication tools – to provide the security of your personal information that you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Website, and you do so at your own risk.

We encourage you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet café.

Policy Changes

We reserve the right to change our privacy policy in whole or in part. Such changes will go into effect on the date they are posted on this Website. The new policy will apply to all current and past users of our Website and will replace any prior policies that are no longer applicable. This policy was updated in July 2009.

Your Feedback

We welcome your comments about our Website. Your opinion matters to us. To help us improve our Website or privacy policy and practice, we welcome your feedback. You may email customerservice@goldminenaturalfoods.com or write to us at 13200 Danielson Street Suite A-1 Poway, CA 92064.

Please note, however, that any comments, feedback, notes, messages, ideas, suggestions, or other communications (collectively “Comments”) sent to us shall be and remain the exclusive property of Gold Mine Natural Food Company. Your submission of any such Comments shall constitute an assignment to Gold Mine Natural Food Company of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Gold Mine Natural Food Company will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as recipes, product ideas, etc.

Terms and Conditions

Welcome to goldminenaturalfoods.com™ (“Website”). This Website is owned by Gold Mine Natural Food Company™.

Please take a moment to review these Terms and Conditions. When you visit this Website, both your access to the Website and your purchase of products from us constitute your agreement to follow these Terms and Conditions and to be bound by them.

These Terms and Conditions May Change

Gold Mine Natural Food Company reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this Website following any such change constitutes your agreement to follow and be bound by the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.

Product Information

Most products offered on our Website are also available in our catalog. In some cases, certain products may be offered only on our Website, or only in our catalog. The prices on our Website or in our catalog are quoted in U.S. Dollars and are valid and effective only in the U.S. Prices are subject to change without notice.

Inaccuracy Disclaimer

Occasionally, there may be information on our Website, in our catalog, or in email correspondence that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Gold Mine Natural Food Company reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

If you have difficulty using this Website, please call or email us to request assistance.