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Contact us if you have any questions
about our natural, organic, raw, macrobiotic, vegan, specialty and gourmet food products,
policies, retail outlets
or for any feedback, comments or questions.
Questions?
Contact us at:
Gold Mine Natural Foods™
7805 Arjons Drive, Suite B
San Diego, CA 92126-4368
Tel:
858-537-9830
Fax: 858-695-0811
Email:
customerservice@goldminenaturalfoods.com
Payment Options
Privacy and Security
Returns
Shipping
Sales Taxes
Terms and Conditions
Copyright
Payment Options
Online purchases from Gold Mine
Natural Foods™ must be made using a credit card. We accept Visa,
MasterCard, Discover
and American Express.
Safety
Entering your credit card
information at Gold Mine Natural Foods™ online is safe. We have taken the
necessary steps to ensure your payment information is processed with accuracy
and confidentiality.
Store Name
Your purchases will appear as
"Gold Mine Natural Foods" on your credit card statement.
Money Orders
If you prefer to use Money
Orders to pay for products, they must be in
US Dollars. To contact us by Email or call us toll
free at 800.475.3663.
Privacy and Security
We at Gold Mine Natural Foods™ are committed
to protecting your privacy. We use the information you provide during
online purchasing to process your online orders only. We do not sell,
trade or rent your personal information to others. Gold Mine Natural
Foods™ may
release account information when we believe, in good faith, that such release is
reasonably necessary to either comply with law, enforce or apply the terms of
any of our user agreements or protect the rights, property or safety of Gold
Mine Natural Foods™, our users, or others.
We collect no other personal information about you other than what you provide
during the checkout process.
Personal Information Collected
In order to process your online order, we require your name, email address, credit card number, expiration date,
the name and billing address of your credit card, shipping address if different
than your credit card billing address, and a contact phone number. This allows us to process and fulfill your order and
to notify you of your order status.
Protecting Your Personal
Information
When you provide us your
personal information to process your online order, receive this information
using a secure Internet server employing the industry standard secure
transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all
personal information you send us, ensuring that this information is sent to us
in a private and secure manner. Once received, all of your personal
information is protected against unauthorized access.
A
Gold Mine Natural Foods™ representative will only ask you for credit card information if
they are taking an order placed by phone. We will never contact you by
phone or email to ask for your credit card information. If you receive a
phone call or email requesting such information - DO NOT PROVIDE ANY PERSONAL OR
FINANCIAL INFORMATION. Instead, contact us by phone, fax or email below and let us know that you have
been contacted. Gold Mine Natural Foods™ representatives may contact you by phone
or email to confirm the details of your order if required for fulfillment.
Consent
By using our website, you
consent to the collection and use of your personal information by Gold Mine
Natural Foods™. If we change our Privacy policy, we will post the changes to this
page so that you are always aware of the information we collect, how we use it
and under what circumstances we disclose it.
State Sales Taxes
For all Gold Mine Natural Foods™
purchases, sales tax will be charged where Gold Mine Natural Foods™ is required by law
to charge tax. We will charge the applicable City, County and State sales and or
use taxes in the following states: California.
Orders processed for all other US states do not require Gold Mine Natural Foods™ to
charge sales tax at this time.
Taxes that appear on your online order
are approximate. The actual taxes
charged to your credit card will reflect
the applicable state and local sales
taxes, and will be calculated when your
order is shipped. Orders shipped to CA will
have all applicable local and state sales taxes added to your total order, and
to your shipping charges where appropriate.
Returns for Online Purchases
Returns
We want you to be satisfied your order from Gold Mine Natural
Foods™.
If you are not totally pleased with your
purchase, you many return any product (including cookware that has not been
used) within 30 days for a prompt refund, credit or exchange of your choice.
Before your return any product, call us for a Return Merchandise Authorization (RMA)
number. Gold Mine Natural Foods™ does not reimburse the cost of return
shipping unless the product shipped was our error or was defective.
Please note that organic grains and other organic dried foods are sometimes
subject to insect contamination. Please inspect these products promptly and
store them properly.
Please email us at
customerservice@goldminenaturalfoods.com or
contact us at 800.475.3663 toll free and
we will help facilitate returns or
exchanges.
Special Orders
We accept special orders, prepaid only. Prices charged will be those
in effect when the items are received in our warehouse. Shipping is
charged by weight, plus insurance and handling.
Freshly ground flours are made to order each Friday and are not returnable.
There is a charge for all fresh ground flour orders.
There are no returns or refusals for special orders.
Shipping Methods and Options
We ship all orders to the continental United States via UPS
or U.S. Post Office by weight. In
addition to shipping time, please allow
1-2 business days for us to process your
order and 2-5 business days for delivery time when shipping UPS Standard
Ground. All orders shipped to
Alaska and Hawaii ship UPS 2nd Day Air
only.
We offer the following standard and expedited
shipping options within the US:
UPS Standard Ground - Free Shipping for
orders of $195 or more.
Shipping for small orders (less than $195) is $9.95 Some restrictions apply.*
(with an exception for large bulk orders, which are based on weight - call for
details and a quote).
(Continental US Only)
UPS 3-Day Select - Shipping rates vary
depending on weight, but average about
$17.00
(Continental US Only)
UPS 2nd Day Air -
Shipping rates
vary depending on weight, but average about
$24.00
(Required for orders to Alaska and
Hawaii)
UPS Next Day Air -
Shipping rates
vary depending on weight, but average about
$42.00
Orders shipped via Next Day Air, 2nd Day
Air or 3-Day Day Air must be placed by 3
PM EST in order to be shipped same day.
UPS does not deliver Gold Mine Natural
Foods™ orders on Saturday or Sundays.
*Restrictions on Flat Rate Shipping
■
$9.95 Flat Fee Shipping
promotion rate applies to Internet purchases only.
■
Applies for in-stock items
only (does not to include backordered or out-of-stock items).
■
Excludes any single item
weighing over 15 lbs (for example, bulk grains).
■
The Flat Fee shipping
promotion is only UPS Ground only.
■
No other discounts apply.
International Orders
International shipping costs may vary.
Please contact us at 800-475-3663 or
to
place your order by email.
Multiple Shipping Addresses
You may ship items to separate mailing addresses ONLY by placing separate orders for
each destination.
Shipping to a P.O. Box or APO, FOP Address
For tracing purposes, we ship orders via
UPS only. Gold Mine Natural Foods™
cannot ship to P.O. Boxes, APO or FPO
addresses at this time due to UPS
limitations. UPS requires a street
address for all deliveries. Please
be sure to enter a complete shipping
address for all online orders where the
item description indicates shipment via
UPS.
Terms of Purchase
The terms and conditions set
forth in these terms of purchase (this ("Agreement") and the "Terms of Access"
constitute
the entire agreement between Gold Mine Natural Foods™ ("Gold Mine Natural
Foods™") and you
(the "Buyer") concerning product purchase through the Website. Capitalize
terms used herein shall have the meaning as defined herein, or if not defined,
as defined in the Terms of Access.
1. Offer and Acceptance
By ordering a product on the
Website, Buyer shall be deemed to have made an offer to buy the specified
product from Gold Mine Natural Foods™ pursuant to this Agreement. The acceptance
and fulfillment by Gold Mine Natural Foods™ of any order placed on the Website is subject
to Buyer's acceptance of all of the terms of this Agreement.
2. Prices, Availability and Taxes
Prices of product on the
Website are subject to change at any time without notice. All products may
not be available in all areas. Product availability is subject to change
at any time and Gold Mine Natural Foods™ makes no representations of warranties
regarding product availability. Buyer shall be responsible for any tax or other
governmental charge due to the sale, use or delivery of the product, including,
but not limited to, Sales Tax, Use Tax, Retailer's Occupational Tax, Gross
Revenue Tax, Value Accrued or Value Added Tax, and Transportation Tax. All
applicable taxes and other charges will be added to the purchase price.
3. Payment
When ordering products on the Website, Buyer may use VISA, MASTERCARD or AMERICAN
EXPRESS. Gold Mine Natural Foods™ will not accept checks or COD payments. If Buyer fails to pay for any products
received, Gold Mine Natural Foods™ shall have the right, in addition to other remedies,
to suspend or cancel further deliveries, and to proceed in any court of proper
jurisdiction against Buyer for all amounts due to Gold Mine Natural Foods™, including,
but not limited to, attorney fees, costs and interest.
4. Shipping, Title and Risk of Loss
Gold Mine Natural Foods™ will ship products using the shipping method selected by
Buyer on the Website. All sales are made F.O.B., the shipping point. Gold Mine
Natural Foods™ shall use reasonable efforts to cause products to be delivered to Buyer
by requested delivery dates, but shall in no event be liable for any losses or
damages caused by delay or non-delivery of products. Buyer shall be responsible
for all shipping charges. Title and risk of loss in the products shall pass to
Buyer upon Gold Mine Natural Foods™' (or its agent's) delivery to the carrier at the
shipping point.
5. Returns, Changes and Cancellation
See our Returns policy.
6. Disclaimer of Warranties
SELLER MAKES NO WARRANTY, EXPRESS OR IMPLIED, CONCERNING NONINFRINGEMENT,
THE PRODUCTS, OR THE MERCHANTABILITY OR FITNESS OF THE PRODUCTS FOR ANY
PARTICULAR PURPOSE, AND EXPRESSLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. Buyer
is solely responsible for determining the suitability of the products for the
uses and applications contemplated by Buyer. Buyer assumes all risks and
liabilities arising out of possession, use, or resale of the products, whether
used singly or in combination with other material, including, but not limited
to, any risk or liability based on alleged negligence on the part of Gold Mine
Natural Foods™.
7. Buyer's Representations
Buyer represents that he/she has the requisite power and authority to enter
into this Agreement and to perform the obligations under this Agreement. Buyer
represents that he/she has provided accurate information to Gold Mine Natural
Foods™ in
purchasing products through the Website and that his/her offer to purchase
products complies with all applicable laws. Buyer acknowledges and agrees that
he/she is solely responsible for compliance with all applicable laws and
regulations concerning Buyer's purchase, possession, use, or resale of the
products. Buyer further represents that he/she is familiar with the characteristics of the products,
and will comply with all laws, regulations, and standards applicable to the
possession, handling, processing or use of the products by Buyer, including, but
not limited to, the Occupational Safety & Health Act of 1970.
8. Indemnification
Buyer shall defend, indemnify and hold Gold Mine Natural Foods™ and its suppliers,
including, but not limited to, their affiliates, agents, assigns, attorneys,
employees, insurers, officers, predecessors, representatives, and successors,
harmless from and against all claims, liabilities, costs and expenses
(including, but not limited to, those related to injury or to death of Buyer or other persons) arising from or connected with (a) a breach by Buyer
of this Agreement or (b) the possession, handling, use, or resale of the
products by Buyer or others, including, but not limited to, any claims alleging
negligence on the part of Gold Mine Natural Foods™. Gold Mine Natural Foods™ may participate in
the defense of any such claim for the further protection of its own interests.
9. Limitation of Claims
Without limiting the scope of any other terms and conditions herein, any and
all claims related to products sold to Buyer through the Website shall be made
within thirty (30) days after receipt of the product to which the claim relates,
or if for non-delivery, after the scheduled delivery date thereof. Buyer's
failure to give Gold Mine Natural Foods™ written notice of any claim within the
applicable time period shall constitute an absolute and unconditional waiver of
such claim. In no event shall Buyer commence any action against Gold Mine
Natural Foods™
related to products sold to Buyer through the Website later than one year after
receipt of the product giving rise to such action.
10. Limitation of Liability
Without limiting the scope of any other terms and conditions herein,
including Gold Mine Natural Foods™' disclaimer of warranties, no claim of any kind,
whether as to products delivered or for non-delivery of products, or otherwise,
and whether based on contract, breach of warranty, negligence, strict liability,
indemnity, contribution, or otherwise, shall be greater in amount than the
purchase price of the products in respect of which damages are claimed. IN NO
EVENT SHALL Gold Mine Natural Foods™ BE LIABLE FOR LOSS OF BUSINESS, LOSS OF PROFITS OR
GOOD WILL, OR ANY OTHER INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER
BUYER'S CLAIM IS BASED ON CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT
LIABILITY, INDEMNITY, CONTRIBUTION, OR OTHERWISE, AND NOTWITHSTANDING ANY CLAIM
THAT SUCH LOSSES WERE REASONABLY FORESEEABLE TO Gold Mine Natural Foods™ OR ANY FAILURE
OF ESSENTIAL PURPOSE OF ANY REMEDY.
11. Force Majeure
Without limiting the scope of any other terms and conditions herein,
Gold Mine Natural Foods™ shall not be responsible or liable for any delay or failure to
deliver any or all of the products for causes beyond its reasonable control,
including, but not limited to, any cause or circumstance which makes
impracticable the production, transportation or delivery of the products.
Gold Mine Natural Foods™ may cancel an order to the extent the quantity not delivered is
due to any such cause or circumstance. In no event shall Gold Mine Natural
Foods™ be
obligated to purchase products to replace any quantity not delivered due to any
such cause or circumstance. In the event of any cause or circumstance excusing
Gold Mine Natural Foods™, Gold
Mine Natural Foods™ shall have the right to allocate any
remaining product supply among its customers, including those not under
contract, in a fair and reasonable manner, and Buyer hereby releases Gold Mine
Natural Foods™ from responsibility or liability for any resulting incomplete fulfillment
of Buyer's order.
12. General
a) No waiver by either party of any breach of any terms or conditions
contained herein shall be construed as a waiver of any succeeding breach of the
same or any other terms or condition herein. Nothing contained herein shall
limit the remedies of Gold Mine Natural Foods™ in the event of Buyer's breach of this
Agreement.
b) All notices related to this Agreement shall be in writing. The parties
expressly agree that electronic communications shall be considered "writings"
for all purposes under applicable law. If notice is not sent by electronic
communications, notices shall be deemed given when delivered to or deposited in
the United States mail, first class, postage prepaid, and, if to Buyer, sent to
the address identified by Buyer when registering to purchase products through
the Website and, if to Gold Mine Natural Foods™,
7805 Arjons Drive,
San Diego, CA 92126.
c) If any terms and conditions herein are held to be invalid or unenforceable,
such holding shall not affect the validity or enforceability of any other term
or condition herein.
d) These Terms and Conditions shall be governed by and construed under the laws
of the State of New York, United States of America, without regard to conflict of
laws principles. Any legal action with respect to any transaction subject to
this Agreement must be commenced within one year after the cause of action has
arisen. Any actions arising out of products purchased through the Website shall
be commenced in the state or federal courts of California. Buyer agrees to submit
to the jurisdiction of these courts and waives any claim that venue is improper
for any reason in these courts.
Copyright
Please read this Copyright Notice
carefully before using this site. By using this site, you signify your consent
to the terms of this Copyright Notice. If you do not agree to the Terms, please
exit the site.
Terms
1. You should assume
that everything you see, read or hear on this site is protected by copyright,
design right and/or other intellectual property rights unless otherwise stated
and may only be used in accordance with these Terms. Gold Mine Natural Foods™ does not
warrant or represent that your use of materials displayed on this site will not
infringe rights of third parties not owned by or affiliated with Gold Mine
Natural Foods™. Images, illustrations, graphics, text, etc, are either the property of
Gold Mine Natural Foods™ or third parties who have licensed their rights to
Gold Mine Natural Foods™. The use of these materials by you, or anyone else authorized by you, is
prohibited unless specifically permitted by these Terms. Any unauthorized use of
the images may violate copyright laws, trademark laws and/or other regulations
and statutes.
2. The trademarks, logos and designs displayed on the site, are the property of
Gold Mine Natural Foods™ or third parties who have licensed their rights to
Gold Mine Natural Foods™. Nothing contained on the site should be construed as granting, by
implication, estoppel, or otherwise, any license or right to use any trademark
displayed on the site without the written permission of Gold Mine Natural Foods™ or such
third party that may own the trademarks displayed on the site.
3. You may download, print and store selected portions of the content of the
site provided that you (i) only use these copies for your own personal,
non-commercial use, (ii) do not copy or post the content on any network computer
or broadcast the content in the media, and (iii) do not modify or alter the
content in any way. No right, title or interest in any downloaded materials is
transferred to you as a result of any such downloading. Gold Mine Natural Foods™
reserves complete title and full intellectual property rights in any content you
download from this site. Except as noted above, you may not copy, download,
reproduce, modify, publish, distribute, transmit, transfer or create derivative
works from the content without obtaining written permission from Gold Mine
Natural Foods™ in advance.
4. Gold Mine Natural
Foods™
has not reviewed all of the sites linked to this site and is not responsible for
the contents of any off-site pages or any other sites linked to this site. Your
linking to any other off-site pages or other sites is at your own risk.
5. This site may contain links to other Web sites operated by third parties
other than Gold Mine Natural Foods™. Such links are provided for your convenience only.
Gold Mine Natural Foods™ does not control such Web sites and is not responsible for
their content. The fact that this site contains links to other sites does not
mean that Gold Mine Natural Foods™ approves of, endorses or recommends those sites, nor
does it imply any association with their operators. Gold Mine Natural Foods™ disclaims
all warranties, express or implied, as to the accuracy, legality, reliability or
validity of any content on any other site and disclaims all responsibility for
any loss, injury, claim, liability or damage of any kind resulting from any
third party Web sites or content therein directly or indirectly accessed through
links in this site.
6. Gold Mine Natural Foods™ may at any time revise these Terms by updating this posting.
You are bound by any such revision and should therefore periodically visit this
page to review the current Terms to which you are bound.
7. These Terms shall be governed by and construed under the laws of the State of
California, United States of America, without regard to conflict of laws
principles. Any legal action with respect to any transaction subject to these
Terms must be commenced within one year after the cause of action has arisen.
Any actions arising out of products purchased through the Website shall be
commenced in the state or federal courts of California. Buyer agrees to submit to
the jurisdiction of these courts and waives any claim that venue is improper for
any reason in these courts.
Gold Mine Natural Foods™
7805 Arjons Drive
San Diego, CA 92126-4368
Tel:
858-537-9830
Fax: 858-695-0811
Email:
customerservice@goldminenaturalfoods.com
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